Returns and refunds
If something is wrong with your order, we will make it right.
Last updated 20 October 2026
When we help
Contact us within 7 days of delivery if an item:
- is not what you ordered,
- arrives damaged, or
- does not work (it is faulty).
Returns because you changed your mind are not part of this policy at the moment. If that changes, we will update this page.
How to ask
Contact us by chat, email or phone. Please give us your order number and send one or more photos that show the problem.
What we do
We check what you send us, then we agree with you on a replacement or a refund of the amount you paid for that item.
How refunds are paid
Refunds go back to the same mobile money number you paid with (MTN MoMo or Airtel Money). We start the refund as soon as it is approved. How quickly the money appears depends on your mobile money provider.
Cancelling an order
- Not paid yet. You can cancel it yourself in My orders. The items are released straight away.
- Paid, and not sent yet. Contact us. We can cancel the order and refund the amount you paid.
- Already on the way or delivered. See “When we help” above.
Your rights
This policy does not take away any right you have under the law.